Friday, 18 December 2020

Contractor job in Florida

 

Post : Contractor
 

 

Company: HCL Technologies Limited

 

LOCATION: Florida

 

EXPERIENCE: 7-12 Years

 

Job Type: Full Time

 

Number of posts: 03

SKILLS: Technical Skills (ERS)-Machining & Manufacturing Process Planni-Inspection and Testing

 

CONTRACT | CONTRACTOR | FLORIDA

Job Summary

DESIGNATION: Contractor

QUALIFICATION:

To be responsible for managing technology in projects and providing technical guidance / solutions for work completion (1.) To be responsible for providing technical guidance / solutions (2.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity (3.) TO ensure process compliance in the assigned module| and participate in technical discussions/review. (4.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

SKILLS: Technical Skills (ERS)-Machining & Manufacturing Process Planni-Inspection and Testing

EXPERIENCE: 7-12 Years

NO. OF POSITIONS: 3

 

Job Role: Contractor

 

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

Associate job in California

 

Associate
 

Company: HCL Technologies Limited

 

LOCATION: California

 

EXPERIENCE: 7-12 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: Tools and Standards (APPS)-Automation Testing-Automation Testing_Testing

 

CONTRACT | ASSOCIATE | CALIFORNIA

Job Summary

DESIGNATION: Associate

QUALIFICATION:

Job Title: Automation Testing Lead

 

Proficient in automation tools Selenium, RestAsure, Jenkins, Cucumber and other automation tools.

* Define test strategies and test plans and ensure successful implementation

* Identify the appropriate test guidelines and ensure projects align with quality standards and existing processes.

* Ensure standard methodology and procedures are followed

* Identify Enterprise Quality Assurance processes best practices to bring in QA effectiveness

* Create and manage testing schedule and work plan

* Coordinate test planning efforts

* Assign tasks to team members and review their key deliverables

* Create and maintain test requirements, cases, and scripts for each testing cycle

* Supervise is responsible for the planning and preparation of the test deliverables created by team members

* Review test deliverables with the project team

* Work with other teams/ departments to resolve issues during entire test lifecycle

* Escalate issues to QA leadership that impede the test effort

* Supervise data and environment coordination

* Monitor testing progress and test execution schedule

* Coordinate schedule for builds and fixes

* Communicate test progress and summary metrics to the project team

* Lead defect meetings and ensure accurate and timely status updates to project team

* Verify entry criteria and exit criteria is complete

* On call support during the non-working hours (including weeknights, weekends, and holidays)

* Coordinates resources in several locations and with several different types of QA tasks.

* Drives the overall QA planning /tracking and reporting for assigned project(s) and creates comprehensive test strategy and plans, as well as recent development and execution of test lifecycle deliverables (test requirements, test cases, test execution, defect identification) (1.) To create work plans| monitor and track the work schedule for on time delivery as per the defined quality standards. (2.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity. (3.) To ensure process improvement and compliance in the assigned module| and participate in technical discussions/review. (4.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

SKILLS: Tools and Standards (APPS)-Automation Testing-Automation Testing_Testing

EXPERIENCE: 7-12 Years

NO. OF POSITIONS: 1

 

Job Role: Associate

 

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

Associate job in Texas

 

Associate
 

Company: HCL Technologies Limited

 

LOCATION: Texas

 

EXPERIENCE: 1-3 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: Application Dev and Mgmt-ADM(BSERV )-Microsoft Technologies-VB.Net

 

CONTRACT | ASSOCIATE | TEXAS

Job Summary

DESIGNATION: Associate

QUALIFICATION:

Generates and maintains all process related financial dats . Manages adhoc reporting requests & manages reporting for the team,Identify and track the unmeasured areas keeping and maintaining quality standards as per the defined quality norms,Innovation and Kaizen,Training & Self Development,Solution Mindset . (1.) Bringing new ideas and Process Improvement (2.) Improving skill level through Self development / nominating training programs

Skill reverification Tests (3.) Individual should have ability to provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results. (4.) Meet the defined Quality Scores as defined by the process. (5.) To consistently meet or exceed CSAT parameters as defined for the process.

SKILLS: Application Dev and Mgmt-ADM(BSERV )-Microsoft Technologies-VB.Net

EXPERIENCE: 1-3 Years

NO. OF POSITIONS: 1

 

Job Role: Associate

 

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

Technical Lead job in Florida

December 18, 2020

 

Technical Lead
 

Company: HCL Technologies Limited

 

LOCATION: Florida

 

EXPERIENCE: 2.5-5 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: DWP-FSS-Desk Side Services

 

BUSINESS LINE FT | TECHNICAL LEAD | FLORIDA

Job Summary

DESIGNATION: Technical Lead

QUALIFICATION:

The Network Engineer role is to maintain the high level design plan for the overall logical and technical network architecture. This individual will provide technical support and consulting for network data environment The Network Architect will gain organizational commitment for all high level network infrastructure plans and initiate and participate in projects to evaluate technologies and methods for implementing these plans (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

SKILLS: DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

NO. OF POSITIONS: 1

 

Job Role: Technical Lead

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

SENIOR TECHNICAL SPECIALIST job in New Jersey

 

SENIOR TECHNICAL SPECIALIST
 

Company: HCL Technologies Limited

 

LOCATION: New Jersey

 

EXPERIENCE: 7.5-12 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: Microsoft Dynamics (APPS)-Finance & Operations-Functional-MsD-AX / D365 Retail

 

BUSINESS LINE FT | SENIOR TECHNICAL SPECIALIST | NEW JERSEY

Job Summary

DESIGNATION: SENIOR TECHNICAL SPECIALIST

QUALIFICATION:

To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards. (1.) Co-ordination with On-Site Engineers and attending customer calls (2.) Raising risks| issues and escalation to senior management and customer (3.) To create all quality documents| collect metrics data and conducting Audits. To perform Value creation and KM activities. (4.) To create project plans and keep track of schedule for on time delivery as per the defined quality standards (5.) To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents

SKILLS: Microsoft Dynamics (APPS)-Finance & Operations-Functional-MsD-AX / D365 Retail

EXPERIENCE: 7.5-12 Years

 

NO. OF POSITIONS: 1

Job Role: SENIOR TECHNICAL SPECIALIST

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

REGIONAL SALES DIRECTOR Job in Texas

December 18, 2020

 

REGIONAL SALES DIRECTOR

Company: HCL Technologies Limited

 

LOCATION: Texas

 

EXPERIENCE: >11 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: Technical Skills-Big Data-Data Science

 

BUSINESS LINE FT | REGIONAL SALES DIRECTOR | TEXAS

Job Summary

DESIGNATION: REGIONAL SALES DIRECTOR

QUALIFICATION:

To define solution architecture based on business requirements and established standards in line with the defined future state enterprise IT landscape. (1.) Creation of solution and architectural views (logical| conceptual| development| execution| infrastructure & operations architecture) (2.) To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis (3.) To contribute towards white/technical papers and knowledge base (4.) To ensure knowledge up-gradation and work with new and emerging products/technologies (5.) To manage Non Functional Requirement adaption for the solution (6.) To study and define system requirements addressing stakeholder| portfolio concerns

SKILLS: Technical Skills-Big Data-Data Science

EXPERIENCE: >11 Years

NO. OF POSITIONS: 1

Job Role: REGIONAL SALES DIRECTOR

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

Analyst Jobs in Texas,Exp-0-2.5 yrs

December 18, 2020

 

DESIGNATION: Analyst

Company: HCL Technologies Limited

 

LOCATION: Texas

 

EXPERIENCE: 0-2.5 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: DWP-USS-SERVICE DESK

 

BUSINESS LINE FT | ANALYST | TEXAS

Job Summary

DESIGNATION: Analyst

QUALIFICATION:

Responsibilities and Duties

Responsibilities:

• Accept & registers Service Calls

• Classify Service Calls according to the specified options

• Execute 1st attempt to solve the Service Call

• Refer Service Call to the appropriate Resolution Owner Support Group

• Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).

• Escalate to the appropriate management level when thresholds are violated.

• Close Service Call

• Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.

• Report about Service Calls

• Communicate response times for dispatched tickets to the customers

• Manage the entire service request process ensuring adherence to SLA

• Execute service requests such as setting up NT/Outlook accounts as per the SLA

• Process and send IT reports

Required Experience, Skills and Qualifications

Tech Skills

• Technical helpdesk or technical call center experience is necessary.

• Disciplined, systematic problem solving skills required.

• Hands-on work experience with the following:

• Windows Operating systems

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000

• Servers: Windows 2000, Windows 2003, Windows 2008,

• Knowledge of Active Directory, Exchange 2003/2007

• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

• Internet browsers (e.g. Explorer, Chrome, Firefox) (1.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (2.) To analyze and prepare the data cuts as per review requirements (3.) To contribute research and data gathering as and when| e.g. opening an operations in new geos (4.) To put together data and slides from different sources for the whole function review with senior management (5.) To understand the requirements of the customer from the  process & application (HCL employees| managers| HR). (6.) To update information and run validation to keep it current| e.g. PMS

SKILLS: DWP-USS-SERVICE DESK

EXPERIENCE: 0-2.5 Years

NO. OF POSITIONS: 1

Job Role: Analyst

 

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

Trainer -Quality Coach Job in Pennsylvania

December 18, 2020

 

Trainer -Quality Coach


Company: HCL Technologies Limited

 

LOCATION: Pennsylvania

 

EXPERIENCE: 2.5-5 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: Training (C3i DPO)-Training-Training

 

BUSINESS LINE FT | TRAINER -QUALITY COACH | PENNSYLVANIA

Job Summary

DESIGNATION: Trainer -Quality Coach

QUALIFICATION:

Job Summary

The Trainer – Quality Coach is ultimately accountable for two areas of process effectiveness: training and quality assurance, for one or more supported clients. Training Responsibilities include development and delivery of corporate and client specific training modules for the designated client team(s) for new hires and for refresher training. Responsibilities also include administering content in C3iHC’s Learning Management System, maintaining training materials, designing refresher training. Quality Assurance responsibilities include monitoring quality of Agents/Account Representatives, tracking their performance in a quality monitoring system, generating quality metrics reports, coaching and making specific, written recommendations for remediation, when required. Provide ongoing performance data, and analyze and trend progress across the team as well as individually in all specified areas to identify root cause and implement continuous improvement initiatives to meet or exceed quality goals. Collaborate with operations and client management leadership to ensure all quality requirements and expectations are clear.

 

Principal Responsibilities: (Essential Functions):

• Develop training materials for designated client to include: internal and client utilized applications, product knowledge, and medical information where appropriate. This includes, but is not limited to, training manuals, handouts, and visual aids to support classroom instruction. Update course curriculum as needed. Schedule training classes in coordination with staffing schedules and with minimal impact on operations

• Ensure associates meet or exceed the performance standards of both C3iHC and the client requirements, including certification.

• Delivery of training to current and new hire associates on Customer service skills, Client applications and processes, C3iHC processes and technology and other content as assigned.

• Development of Targeted QA plans and guidelines: develop and implement monthly, a targeted QA plan, based on previous results and client or C3iHC management input. Develop, implement and revise QA guidelines as needed.

• Monitoring: Monitor and score interactions routinely in an effort to track Agents/Account Representatives compliance to Quality Assurance guidelines and standards utilizing the applicable systems. Verify accuracy and completeness of documentation practices according to standard procedures, Quality Guidelines and relevant client requirements. Coordinate with Account Trainer, Operations Management and other resources involved in QA of Agents/Account Representatives

• Reporting: prepare, deliver and present training and quality evaluation reports on a monthly basis, or more frequently if required by the account, for operations and/or client review. Reports include but are not limited to Agent’s/Account Representative’s QA Scores, recommendations and/or actions taken for remediation, coaching plans, training feedback, attendee pe

SKILLS: Training (C3i DPO)-Training-Training

EXPERIENCE: 2.5-5 Years

NO. OF POSITIONS: 1

Job Role: Trainer -Quality Coach

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now