Showing posts with label specialist Jobs. Show all posts
Showing posts with label specialist Jobs. Show all posts

Wednesday, 16 September 2020

Lead Specialist-Commercial HC Job in Texas

 

Lead Specialist-Commercial HC

Company: HCL Technologies Limited

LOCATION: Texas

EXPERIENCE: 0-2.5 Years

Job Description:

BUSINESS LINE HOURLY | LEAD SPECIALIST-COMMERCIAL HC | TEXAS

Job Summary

DESIGNATION: Lead Specialist-Commercial HC

QUALIFICATION:

To be responsible for providing customer service, resolving all customer queries, processing orders, explaining client products & handling complains. (1.) To develop strong working relationship with client assuring client satisfaction and work within agreed service level agreement. (2.) To document customer interactions & transactions recording the details of inquiries, complaints & comments. (3.) To follow all documented procedure to handle open cases/escalations. (4.) To resolve customer's issues/queries effectively & efficiently assuring clear communication & customer understanding through multiple channels (like phone, email, live chat, social media etc. ) or escalate to appropriate contact.

SKILLS:

Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service

EXPERIENCE: 0-2.5 Years

NO. OF POSITIONS: 1

More Information: https://www.hcltech.com/jobs/business-line-hourly-lead-specialist-commercial-hc-texas-3

Technical Specialist Job in Texas

September 16, 2020

 

Technical Specialist

Company: HCL Technologies Limited

LOCATION: Texas

EXPERIENCE: 4.5-8 Years

Job Description:

BUSINESS LINE FT | TECHNICAL SPECIALIST | TEXAS

Job Summary

DESIGNATION: Technical Specialist

QUALIFICATION:

Job Description for End User Service (EUS) Tower Lead position:

 

As a lead, the candidate should be a minimum of 8-10 years of experience managing End User support environment onsite at client location and will manage the team activities.

Responsibilities:

• Having experience of managing a team of 10+ members covering deskside support locally and globally across other sites

• Act as single point of contact for customer to deliver the service and set the right expectation

• Manage service escalation to resolution and identifies continuous improvement opportunities as appropriate

• Serve as an escalation point of contact with the primary focus on restoring the services. Experience on ticketing tools in managing incidents and services.

• Ensure VIP support for users on high standard and customer service

• Keep the knowledge base and runbook for the team updated with new resolution and process appropriately

• Manage and ensure the adherence of SLA’s across the towers. Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs.

• Appropriately manage operations and conduct operational review meeting with customer stakeholders.

• Demonstrate good interpersonal skills with team and customer.

• Ensuring that effective communication is maintained with the executives, business leadership during a major incident

• Good in communication with end users, able to articulate issue and help team to resolve it.

• Work with service delivery management team to prepare a report on major changes to ensure appropriate and required communications are sent to the executives and stakeholders in-line with the business impact

• ITIL certification added advantage (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

SKILLS:

BPS-Onsite Support Services-Desk Side Services

EXPERIENCE: 4.5-8 Years

NO. OF POSITIONS: 1

More Information: https://www.hcltech.com/jobs/business-line-ft-technical-specialist-texas-2

Monday, 14 September 2020

TECHNICAL SPECIALIST job in Texax

September 14, 2020

 

TECHNICAL SPECIALIST

Company: HCL Technologies Limited

LOCATION: Texas

EXPERIENCE: 7.5-12 Years

Job Description:

BUSINESS SUPP FT | TECHNICAL SPECIALIST | TEXAS

Job Summary

DESIGNATION: TECHNICAL SPECIALIST

QUALIFICATION:

To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards. (1.) Co-ordination with On-Site Engineers and attending customer calls (2.) Raising risks| issues and escalation to senior management and customer (3.) To create all quality documents| collect metrics data and conducting Audits. To perform Value creation and KM activities. (4.) To create project plans and keep track of schedule for on time delivery as per the defined quality standards (5.) To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents

SKILLS:

Technical Skills-ERP Oracle Technical-EDI

EXPERIENCE: 7.5-12 Years

NO. OF POSITIONS: 1

More Information: https://www.hcltech.com/jobs/business-supp-ft-technical-specialist-texas-6

(ERP/ CRM) SPECIALIST job in California

(ERP/ CRM) SPECIALIST

Company: HCL Technologies Limited

LOCATION: California

EXPERIENCE: 7.5-12 Years

Job Description:

BUSINESS LINE FT | (ERP/ CRM) SPECIALIST | CALIFORNIA

Job Summary

DESIGNATION: (ERP/ CRM) SPECIALIST

QUALIFICATION:

SAP FICO consultant (1.) To coordinate project management related activities (2.) To design and develop new tools as per the client’s requirements and/ customize the existing tools (3.) To mentor and coach assigned developers (4.) To prepare capability presentations| assessments| proposal preparation (5.) To prepare technical design and architect design

SKILLS:

Technical Competencies-Enterprise App Testing (EATS)-SAP FICO

EXPERIENCE: 7.5-12 Years

NO. OF POSITIONS: 1

More Information: https://www.hcltech.com/jobs/business-line-ft-erp-crm-specialist-california


Sunday, 13 September 2020

TECHNICAL SPECIALIST job in New Jersey

September 13, 2020

 

TECHNICAL SPECIALIST

Company: HCL Technologies Limited

LOCATION: New Jersey

EXPERIENCE: 7-12 Years

Job Description:

BUSINESS LINE FT | TECHNICAL SPECIALIST | NEW JERSEY

Job Summary

DESIGNATION: TECHNICAL SPECIALIST

QUALIFICATION:

To define solution architecture based on business requirements and established standards in line with the defined future state enterprise IT landscape. (1.) To architect| design and develop (through Team) solution for product/project & sustenance delivery (2.) To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology (3.) To support as an SME (4.) To train and develop team so as to ensure that there is an adequate supply of trained manpower in the said technology and deliver risks are mitigated (5.) To review on the architecture and design deliverables. (6.) To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements (7.) To recommend client value creation initiatives and implement industry best practices (on specific technology/product)

SKILLS:

Technical Skills (ERS)-Manufacturing Execution Systems-Critical Manufacturing-MES

EXPERIENCE: 7-12 Years

NO. OF POSITIONS: 1

More Information: https://www.hcltech.com/jobs/business-line-ft-technical-specialist-new-jersey