Associate Manager job in Carolina

 

Associate Manager
 

Company: HCL Technologies Limited

 

LOCATION: Carolina

 

EXPERIENCE: 3-5 Years

 

Job Type: Full Time

 

Number of posts: 06

 

SKILLS: Domain Competencies (BSERV )-BFS-Consumer lending & Mortgages

 

 

Job Description:

 

BUSINESS LINE HOURLY | ASSOCIATE MANAGER | CALIFORNIA

Job Summary

DESIGNATION: Associate Manager

QUALIFICATION:

To lead a group of Junior Analysts. Deliver projects within timelines in collaboration with internal/external stakeholders (1.) Act as a Subject Matter Expert wherever required. Mentor the junior analysts to improve their performance through feedback and coaching. Build product expertise on a large quantity of diverse products through thorough research and analysis of data from multiple channels. Provide value add to business process/application improvement through research and analysis (2.) Prepare and Develop documentation for tools and project processes to support the Lead Trainer and Team Lead. Define deliverables and measures for the project. Track metrics at and engagement and individual level and monitor timelines/milestones (3.) Prepare a periodic report. Escalate and solve challenges with respect to projects in coordination with internal/external stakeholders (4.) Oversee a small group of the project team who are responsible to optimize work allocation to maximize and balance the broad set of goals defined by the Team Leads

SKILLS: Domain Competencies (BSERV )-BFS-Consumer lending & Mortgages

EXPERIENCE: 3-5 Years

NO. OF POSITIONS: 6

 

Job Role: Associate Manager

 

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

ASSISTANT MANAGER Job in North Carolina

 

ASSISTANT MANAGER
 

Company: HCL Technologies Limited

 

LOCATION: North Carolina

 

EXPERIENCE: 4.5-8 Years

 

Job Type: Full Time

 

Number of posts: 01

 

SKILLS: PMO-Program Management-Program Management

 

 

Job Description:

 

BUSINESS LINE FT | ASSISTANT MANAGER | NORTH CAROLINA

Job Summary

DESIGNATION: ASSISTANT MANAGER

QUALIFICATION:

PC as a service (PCaaS) is a device lifecycle management model in which an organization pays a monthly subscription fee to lease endpoint hardware and management services from a vendor.

The goal of PC as a service, also called device as a service, is to make PC lifecycle management, including purchasing, managing, retiring and refreshing PCs and other endpoint devices, simpler. PCaaS follows an Opex model in which an organization pays a monthly rate for the use of a vendor's devices and services. This saves IT on the costs of purchasing hardware for users to work with.

 

In terms of devices, PCaaS can encompass everything from mobile devices to desktop PCs. The services can include configuration, help desk support, data backup and recovery, and asset management. It can also include predictive analytics that can help combat hardware failures and security policy violations. It boosts security further by inventorying devices as well as tracking their locations and status.

 

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

 

SKILLS: PMO-Program Management-Program Management

EXPERIENCE: 4.5-8 Years

 

NO. OF POSITIONS: 1

 

Job Role: ASSISTANT MANAGER

 

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

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Senior Manager-Onsight Job in Pennsylvania

 

Senior Manager-Onsight

Company: HCL Technologies Limited

 

LOCATION: Pennsylvania

 

EXPERIENCE: 3-5 Years

 

Job Type: Full Time

 

Number of posts: 01

 

SKILLS: Technical Competencies (BSERV )-Project Management-Communications Management

 

 

Job Description:

 

BUSINESS LINE FT | SENIOR MANAGER-ONSIGHT | PENNSYLVANIA

Job Summary

DESIGNATION: Senior Manager-Onsight

QUALIFICATION:

End to End Ownership of the Account, Process Adherence / Compliance, Team Performance, Attendance, Passion for work Excellence (1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one’s own standards (2.) 1. To formulate the Key Result Areas of the Team Leaders & Team Members

2. Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals

3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients

4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (3.) Attendance/Login Hours/Unscheduled Leave (4.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (5.) Manage the budget and schedule for the projects assigned, Responsible for managing multiple assigned onboarding projects to completion, Coordinating interrelated operational tasks required to support the proposed solution

SKILLS: Technical Competencies (BSERV )-Project Management-Communications Management

EXPERIENCE: 3-5 Years

NO. OF POSITIONS: 1

Job Role: Senior Manager-Onsight

 

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

Associate Manager job in California

 

Associate Manager

Company: HCL Technologies Limited

 

LOCATION: California

 

EXPERIENCE: 3-5 Years

 

Job Type: Full Time

 

Number of posts: 06

 

SKILLS: Domain Competencies (BSERV )-BFS-Consumer lending & Mortgages

 

 

Job Description:

 

BUSINESS LINE HOURLY | ASSOCIATE MANAGER | CALIFORNIA

Job Summary

DESIGNATION: Associate Manager

QUALIFICATION:

To lead a group of Junior Analysts. Deliver projects within timelines in collaboration with internal/external stakeholders (1.) Act as a Subject Matter Expert wherever required. Mentor the junior analysts to improve their performance through feedback and coaching. Build product expertise on a large quantity of diverse products through thorough research and analysis of data from multiple channels. Provide value add to business process/application improvement through research and analysis (2.) Prepare and Develop documentation for tools and project processes to support the Lead Trainer and Team Lead. Define deliverables and measures for the project. Track metricks at and engagement and individual level and monitor timelines/milestones (3.) Prepare periodic report. Escalate and solve challenges with respect to projects in coordination with internal/external stake holders (4.) Oversee a small group of the project team who are responsible to optimize work allocation to maximize and balance the the broad set of goals defined by the Team Leads

SKILLS: Domain Competencies (BSERV )-BFS-Consumer lending & Mortgages

EXPERIENCE: 3-5 Years

NO. OF POSITIONS: 6

Job Role: Associate Manager

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now