ASSISTANT MANAGER job in Pennsylvania

 

ASSISTANT MANAGER

Company: HCL Technologies Limited

LOCATION: Pennsylvania

EXPERIENCE: 2.5-5 Years

 

Job Description:

BUSINESS LINE FT | ASSISTANT MANAGER | PENNSYLVANIA

Job Summary

DESIGNATION: ASSISTANT MANAGER

QUALIFICATION:

Responsibilities:

• Mandatory H&F Skills

• Accountable for 24*7 support for overall Infra/ Datacenter (Servers, Storage, Racks, etc) Operations.

• 100% hands-on data center management (servers, racks, fiber/copper cablings, etc.),

• Well versed working (Racking / Stacking / Cabling / Decommissioning / Break-fix) on DC Hardware e.g. Servers, Storage, Backup, Router, Switches firewall, etc.

• 3-7 years of experience in managing datacenters operations of a large and complex customer.

• Experience in Capacity planning for Rack space, power, cooling, DC modular containment, necessary monitoring tools, and services.

• Handling Incidents / Service Request and adhering to contractual SLAs

• Coordinating with Various DC Vendors for new projects and Break fixes

• Supporting Project teams for new installations and decommissioning.

• Routing DC Monitoring and Maintenance activities

 

Qualifications:

• BA/BS in Computer Science, Engineering, or an equivalent combination of education or experience

• Certification in system or data management

• Experience managing Windows servers, Backup and storage subsystems

• Advanced knowledge of standard system administration Tools and practices

• Advanced knowledge of the industry and government security standards and practices

• Strong communication skills (written and oral).

• Requires basic knowledge around SAN storage infrastructure and network troubleshooting. Including the ability to troubleshoot server network and blade chassis switch issues.

• Requires knowledge of inventory and data center space management.

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

SKILLS:

BPS-Onsite Support Services-Touch Services

EXPERIENCE: 2.5-5 Years

NO. OF POSITIONS: 1

Company: HCL Technologies Limited

Company Website: https://www.hcltech.com/

ASSOCIATE BUSINESS MANAGER job in Texas

 

ASSOCIATE BUSINESS MANAGER

Company: HCL Technologies Limited

LOCATION: Texas

EXPERIENCE: 7-12 Years

 

Job Description:

BUSINESS LINE FT | ASSOCIATE BUSINESS MANAGER | TEXAS

Job Summary

DESIGNATION: ASSOCIATE BUSINESS MANAGER

QUALIFICATION:

Job Description

 

• Works under minimal supervision on complex efforts that can span a year or more.

• Works with multiple teams within a program, and occasionally may lead and provide oversight to other DPOs on larger efforts.

• Works with the Enterprise platform and/or multiple systems integration for major elements of technical infrastructure.

• Works Epic-level efforts that coordinate distribution to, and release across multiple scrum teams, within scaled Agile organizations as necessary.

• Serve as an expert in more than one particular business or system domain capable of leading development across multiple teams at the program level.

• Identifies, engages, influences and leads business stakeholders and Subject Matter Experts.

• Works with business and Enterprise stakeholders to understand, validate and help shape business strategy and vision, and customer needs.

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.

• Serves as direct representative of the business with delivery teams, representing/reinforcing the customers' perspective throughout the product realization cycle.

• Works with the business process owners to develop metrics to manage and track benefits, adoption, and risks to operations.

• Assists with program and project level plans related to schedule, scope and resources.

• Leads, collaborates with, and motivates cross-functional teams of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps.

• Manages, prioritizes, and assesses the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project and program level.

• Reviews, and when appropriate, accepts and prioritizes feedback and new requirements from stakeholders.

• Reviews and accepts or declines output of development to ensure specified acceptance criteria have been completed.

• Prepares the business for the change and arm them with tactics and metrics for benefits, adoption, and risk.

• Coaches less experienced DPOs and team members.

• Serves as an expert in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.

 

Minimum Requirements

 

• Bachelor's degree required (OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.)

• 6 or more years of experience in business and/or project delivery.

• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall).

• Advanced working knowledge of Microsoft Office products and applicable databases.

• Advanced knowledge of Change Management practices.

• Advanced knowledge and demonstrated use of Process Engineering methodolog

SKILLS:

Tools and Standards-Project Management-JIRA

EXPERIENCE: 7-12 Years

NO. OF POSITIONS: 1

Company: HCL Technologies Limited

Company Website: https://www.hcltech.com/

PRACTICE MANAGER job in New Jersey

 

PRACTICE MANAGER

Company: HCL Technologies Limited

LOCATION: New Jersey

EXPERIENCE: 7-12 Years

Job Description:

BUSINESS LINE FT | PRACTICE MANAGER | NEW JERSEY

Job Summary

DESIGNATION: PRACTICE MANAGER

QUALIFICATION:

SailPoint Architect JD

Core Responsibilities:

• Responsible for leading and creating Identity & Access Management (IAM) technical architectures. Components include solutions for authentication, authorization, identity provisioning, role based access control, physical security, and audit and monitoring solutions.

• Responsible for ensuring appropriate collection and analysis of technical requirements based on critical client IAM use cases and expectations.

• Responsible for generating client delivery documentation such as technical requirement specification, use cases, architecture Visio diagrams, brain maps, technical strategy presentations, High level design and low level design.

• Responsible for the development and implementation of the technical IAM organization-wide strategies, roadmap, etc.

• Responsible for participating in and analyzing results of client Advisory engagements for identifying critical technical components and strategies required for successful implementation of IAM roadmaps and gap remediation.

• Demonstrate the capabilities in understanding the clients' business environment and map the requirements into IAM solutions and proactively suggest alternatives as and when required

• Ensures prioritization of technical efforts and consultant staff toward development and delivery of critical client outcomes.

• Works closely with project manager and engagement manager to identify key IAM technical requirements, prioritize requirements, catalog requirements, and assign them to project use cases and sprints.

• Conducts in depth technical IAM research, assessments and performance analysis to support and design technical IAM strategies for “Do Now”, “Do Next”, and “Do Later” client objectives.

• Provides effective training and mentoring to all team members to maximize leadership and consulting effectiveness, learning and overall project team productivity.

• Capable of performing the IAM Architect or IAM Engineer role on client engagements.

• Guide the team in trouble shooting the issues faced during the product implementation.

• Making use of the product OOTB (out of the box) functionality to implement the business requirement and also product SDK’s, etc. for custom development to address all technical & business requirements.

• Communication with implementation/integration team to clarify detailed requirements

• Handling communication with the product vendor to resolve any product bug and SRs

• Play active role in the execution of the project and demonstrate strong technical leadership

• Demonstrate a general knowledge of market trends and competition

• Be a strong team player

Required Skills:

• Experience in building Identity and Access Management Architecture (logical, physical, etc.) using multi-vendor tools that are deployed globally for large customers

• Experience in assessing the existing environment, understanding the gaps, developing IAM strategies and roadmap for complex environments

• Implementation and Design experience f

SKILLS:

Infrastructure Management Services (IMS)-Security-Identity & Access Management

EXPERIENCE: 7-12 Years

NO. OF POSITIONS: 1

More Information: https://www.hcltech.com/jobs/business-line-ft-practice-manager-new-jersey

Group Manager job in Colorado

 

Group Manager

Company: HCL Technologies Limited

LOCATION: Colorado

EXPERIENCE: 5-7 Years

Job Description:

BUSINESS LINE FT | GROUP MANAGER | COLORADO

Job Summary

DESIGNATION: Group Manager

QUALIFICATION:

End to End Ownership at Account level. Responsible for Process Adherence, Compliance, Team Retention and SLAs at account level as per client MSA (1.) Attendance/Login Hours/Unsechduled Leave (2.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (3.) 1. To formulate the Key Result Areas of the Team Leaders & Team Members 2. Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals 3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients 4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (4.) Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution (5.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one’s own standards

SKILLS:

Domain Competencies (BSERV )-BFS-Bank Management

EXPERIENCE: 5-7 Years

NO. OF POSITIONS: 1

More Information: https://www.hcltech.com/jobs/business-line-ft-group-manager-colorado

Senior Manager job in California

 

Senior Manager

Company: HCL Technologies Limited

LOCATION: California

EXPERIENCE: 7.5-12 Years

 

BUSINESS LINE HOURLY | SENIOR MANAGER | CALIFORNIA

Job Summary

DESIGNATION: Senior Manager

QUALIFICATION:

To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards. (1.) Raising risks| issues and escalation to senior management and customer (2.) To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents (3.) Co-ordination with On-Site Engineers and attending customer calls (4.) To create all quality documents| collect metrics data and conducting Audits. To perform Value creation and KM activities. (5.) To create project plans and keep track of schedule for on time delivery as per the defined quality standards

SKILLS:

Technical Competencies-Consulting-Project/Program Management

EXPERIENCE: 7.5-12 Years

NO. OF POSITIONS: 1

 

More Information: https://www.hcltech.com/jobs/business-line-hourly-senior-manager-california