Technical
Lead
Company: HCL Technologies Limited
LOCATION:
Florida
EXPERIENCE:
2.5-5 Years
Job
Type: Full Time
Number
of posts: 01
SKILLS: DWP-FSS-Desk Side Services
BUSINESS
LINE FT | TECHNICAL LEAD | FLORIDA
Job
Summary
DESIGNATION:
Technical Lead
QUALIFICATION:
The
Network Engineer role is to maintain the high level design plan for the overall
logical and technical network architecture. This individual will provide
technical support and consulting for network data environment The Network
Architect will gain organizational commitment for all high level network
infrastructure plans and initiate and participate in projects to evaluate
technologies and methods for implementing these plans (1.) To provide support
for on call escalations and doing root cause analysis of given issue (2.) To
independently resolve tickets within agreed SLA of ticket volume and time (3.)
To adhere to quality standards, regulatory requirements and company policies (4.)
Work on value adding activities such Knowledge base update & management,
Training freshers, coaching analysts (5.) To ensure positive customer
experience and CSAT through First Call Resolution and minimum rejected
resolutions / Reopen Cases
SKILLS: DWP-FSS-Desk
Side Services
EXPERIENCE:
2.5-5 Years
NO. OF
POSITIONS: 1
Job
Role: Technical Lead
Industry
Type: It Technology
Company
Website: www.hcltech.com