Showing posts with label Lead Jobs. Show all posts
Showing posts with label Lead Jobs. Show all posts

Friday, 18 December 2020

Technical Lead job in Florida

December 18, 2020

 

Technical Lead
 

Company: HCL Technologies Limited

 

LOCATION: Florida

 

EXPERIENCE: 2.5-5 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: DWP-FSS-Desk Side Services

 

BUSINESS LINE FT | TECHNICAL LEAD | FLORIDA

Job Summary

DESIGNATION: Technical Lead

QUALIFICATION:

The Network Engineer role is to maintain the high level design plan for the overall logical and technical network architecture. This individual will provide technical support and consulting for network data environment The Network Architect will gain organizational commitment for all high level network infrastructure plans and initiate and participate in projects to evaluate technologies and methods for implementing these plans (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

SKILLS: DWP-FSS-Desk Side Services

EXPERIENCE: 2.5-5 Years

NO. OF POSITIONS: 1

 

Job Role: Technical Lead

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

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