Senior Customer Service Representative
Company: HCL
Technologies Limited
LOCATION: Texas
EXPERIENCE: 1-3 Years
Job Description:
BUSINESS LINE FT | SENIOR CUSTOMER
SERVICE REPRESENTATIVE | TEXAS
Job Summary
DESIGNATION: Senior Customer Service
Representative
QUALIFICATION:
To provide information to their
customer regarding their queires and resolve the end customer issues as per
defined SLA | Able to work independently and efficiently to meet SLA | Able to
comprehend the request of the customer and meet the quality standard (1.)
Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the
process (2.) Improving skill level throughSelf development / nominating
training programs
Skill reverification Tests (3.) Meet
the defined Quality Scores. Innovation & Process Improvement (4.) The
individual should be able to work effectively in a team whilst enthusing others
to do the same for achievement of common goals of the team (5.) To consistently
meet or exceed CSAT parameters as defined for the process.
SKILLS:
Support Competencies (C3i
DPO)-Support (C3i DPO)-Customer Service
EXPERIENCE: 1-3 Years
NO. OF POSITIONS: 1
More Information: https://www.hcltech.com/jobs/business-line-ft-senior-customer-service-representative-texas-29