Senior Customer Service Representative
Company: HCL Technologies Limited
LOCATION: Texas
EXPERIENCE: 1-3 Years
Job Type: Full Time
NO. OF POSITIONS: 1
SKILLS: Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service
Job Description:
BUSINESS LINE FT | SENIOR CUSTOMER
SERVICE REPRESENTATIVE | TEXAS
Job Summary
DESIGNATION: Senior Customer Service
Representative
QUALIFICATION:
To provide information to their customer
regarding their queires and resolve the end customer issues as per defined SLA
Able to work independently and efficiently to meet SLA Able to comprehend the
request of the customer and meet the quality standard (1.) Attendance/Login
Hours/Unsechduled Leave/SLA targets as per defined by the process (2.)
Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the
defined Quality Scores. Innovation & Process Improvement (4.) The
individual should be able to work effectively in a team whilst enthusing others
to do the same for achievement of common goals of the team (5.) To consistently
meet or exceed CSAT parameters as defined for the process.
SKILLS: Support Competencies (C3i
DPO)-Support (C3i DPO)-Customer Service
EXPERIENCE: 1-3 Years
NO. OF POSITIONS: 1
Job Role: Senior Customer Service
Representative
Industry Type: It Technology
Company Website: https://www.hcltech.com/