Showing posts with label Analyst Jobs. Show all posts
Showing posts with label Analyst Jobs. Show all posts

Friday, 18 December 2020

Analyst Jobs in Texas,Exp-0-2.5 yrs

December 18, 2020

 

DESIGNATION: Analyst

Company: HCL Technologies Limited

 

LOCATION: Texas

 

EXPERIENCE: 0-2.5 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: DWP-USS-SERVICE DESK

 

BUSINESS LINE FT | ANALYST | TEXAS

Job Summary

DESIGNATION: Analyst

QUALIFICATION:

Responsibilities and Duties

Responsibilities:

• Accept & registers Service Calls

• Classify Service Calls according to the specified options

• Execute 1st attempt to solve the Service Call

• Refer Service Call to the appropriate Resolution Owner Support Group

• Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).

• Escalate to the appropriate management level when thresholds are violated.

• Close Service Call

• Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.

• Report about Service Calls

• Communicate response times for dispatched tickets to the customers

• Manage the entire service request process ensuring adherence to SLA

• Execute service requests such as setting up NT/Outlook accounts as per the SLA

• Process and send IT reports

Required Experience, Skills and Qualifications

Tech Skills

• Technical helpdesk or technical call center experience is necessary.

• Disciplined, systematic problem solving skills required.

• Hands-on work experience with the following:

• Windows Operating systems

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000

• Servers: Windows 2000, Windows 2003, Windows 2008,

• Knowledge of Active Directory, Exchange 2003/2007

• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

• Internet browsers (e.g. Explorer, Chrome, Firefox) (1.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (2.) To analyze and prepare the data cuts as per review requirements (3.) To contribute research and data gathering as and when| e.g. opening an operations in new geos (4.) To put together data and slides from different sources for the whole function review with senior management (5.) To understand the requirements of the customer from the  process & application (HCL employees| managers| HR). (6.) To update information and run validation to keep it current| e.g. PMS

SKILLS: DWP-USS-SERVICE DESK

EXPERIENCE: 0-2.5 Years

NO. OF POSITIONS: 1

Job Role: Analyst

 

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

Tuesday, 15 December 2020

SENIOR ANALYST Job in North Carolina

December 15, 2020

 

SENIOR ANALYST

Company: HCL Technologies Limited

 

LOCATION: North Carolina

 

EXPERIENCE: 0-2.5 Years

 

Job Type: Full Time

 

Number of posts: 01

 

SKILLS: DWP-USS-SERVICE DESK

 

 

Job Description:

 

BUSINESS LINE FT | SENIOR ANALYST | NORTH CAROLINA

Job Summary

DESIGNATION: SENIOR ANALYST

QUALIFICATION:

Tech Support – Non-Voice:

 

Skill / Role: SD L1, Relevant Experience: 2 +yrs. in Tech Support Non Voice, Qualification: Bachelors / Masters / Equivalent

 

Key Skills Required:

 

Responsibilities :-

· Provide software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users

· Route problems to internal 2nd and 3rd level IT support staff.

· support staff that provide hardware / software / network problem resolution.

· Administer and provide User account provisioning.

· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate

Support teams and follow up until closure.

. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,

and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

. Perform user account management activities

Escalate complex problem to appropriate support specialists

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,

presentation graphics, database management systems, electronic mail, and communications)

. Troubleshoot client software and basic network connectivity problems

. Identify, evaluate and prioritize customer problems and complaints

. May train users and operators on a limited basis and/or may write training procedures

. Participate in on-going training and departmental development

. Routine maintenance updates with other IT staff and business units

. Provide all required documentation including standards, configurations and diagrams

. Provide knowledge transfer of EUC operations

Technical Requirements

· Phone support experience necessary.

· Technical Service desk or technical call center experience is necessary.

· Disciplined, systematic problem solving skills required.

· Hands-on work experience with the following:

· Windows Operating systems

· Clients: Windows7, Windows Vista, Windows XP, Windows 2000

· Servers: Windows 2000, Windows 2003, Windows 2008,

·

· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

·

· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

· Internet browsers (e.g. Explorer, Chrome, Firefox),

· VPN and remote dial-in users

· Support for laptop, desktops, and printers

· PDA and blackberry support

· Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE (Including MS Project a

SKILLS: DWP-USS-SERVICE DESK

EXPERIENCE: 0-2.5 Years

NO. OF POSITIONS: 1

Job Role: SENIOR ANALYST

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

Analyst Job in NOrth Carolina

December 15, 2020

 

Post:  Analyst

Company: HCL Technologies Limited

 

LOCATION: North Carolina

 

EXPERIENCE: 0-2.5 Years

 

Job Type: Full Time

 

Number of posts: 01

 

SKILLS: DWP-USS-SERVICE DESK

 

 

Job Description:

 

BUSINESS LINE FT | ANALYST | NORTH CAROLINA

Job Summary

DESIGNATION: Analyst

QUALIFICATION:

Division/Department EUC SBU

Location List PRF #

Job Title HELPDESK L2

Reports to No of position

 

:

Stream : SERVICE DESK Type of position: List

 

Title List

 

Level of SD Admin List

 

General Description

 

Responsibilities :-

·       Provide hardware/software/network problem diagnosis / resolution via telephone/email/chat for customer’s end users

·       Route problems to internal 2nd and 3rd level IT support staff.

·      Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.

·      Administer and provide User account provisioning.

·      Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention.

. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate

support teams and follow up until closure.

. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,

and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

. Perform user account management activities

Escalate complex problem to appropriate support specialists

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,

presentation graphics, database management systems, electronic mail, and communications)

SKILLS: DWP-USS-SERVICE DESK

EXPERIENCE: 0-2.5 Years

NO. OF POSITIONS: 1

Job Role: Analyst

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now