Showing posts with label Analyst Jobs. Show all posts
Showing posts with label Analyst Jobs. Show all posts

Friday, 25 September 2020

Analyst -Help Desk job in Pennsylvania

September 25, 2020


Analyst -Help Desk

Company: HCL Technologies Limited

LOCATION: Pennsylvania

EXPERIENCE: 0-2.5 Years


Job Description:


Job Summary

DESIGNATION: Analyst -Help Desk


To resolve assigned tickets in adherence to agreed SLA and quality standards of the company (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.) To update worklogs and follow shift/ escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development


BPS-Unified Service Desk-Helpdesk

EXPERIENCE: 0-2.5 Years


Company: HCL Technologies Limited

Company Website:

Sunday, 13 September 2020

Entry Level IT Support Analyst Jobs in Multi locations Cary, Frisco, San Antonio ,Troy, Hartford, and Minneapolis

September 13, 2020


Entry Level IT Support Analyst

Company: HCL Technologies Limited

LOCATION: Cary, NC / Frisco, TX / San Antonio / TX, Troy, MI / Hartford, CT / Minneapolis, MN


Job Description



Project Locations: Client locations across United States on Short- or Long-term assignment.



Are you interested in Entry Level Careers with HCL America?


Roles & Responsibilities


Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

Route problems to internal I.M. support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.

Administer and provide User Access and Exit controls.

Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.

Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.

Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.



GED, 12th and Associate Degree in any discipline with aptitude for coding and IT.

How to Apply


Apply here with your completed resume and we will get in touch with you for further updates.

More Information: