Associate Product Manager
Company: HCL Technologies Limited
LOCATION: California
EXPERIENCE: 2.5-5
Years
NO. OF POSITIONS: 1
Job Type: Full Time
SKILLS: PMO-Program
Management-Program Management
Job Description:
Job Summary
DESIGNATION: Associate
Product Manager
QUALIFICATION:
PMO (1.) To provide
support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and
time (3.) To adhere to quality standards, regulatory requirements and company
policies (4.) Work on value adding activities such Knowledge base update and
management, Training freshers, coaching analysts (5.) To ensure positive
customer experience and CSAT through First Call Resolution and minimum rejected
resolutions or Reopen Cases
SKILLS: PMO-Program
Management-Program Management
EXPERIENCE: 2.5-5
Years
NO. OF POSITIONS: 1
Job Role: Associate
Product Manager
Industry Type: It
Technology
Company Website:
www.hcltech.com
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