Friday, 18 December 2020

SENIOR SPECIALIST job in California

 

Post : SENIOR SPECIALIST
 

Company: HCL Technologies Limited

 

LOCATION: California

 

EXPERIENCE: 2.5-5 Years

 

Job Type: Full Time

 

Number of posts: 01

SKILLS: DWP-WPE-IMAGING SOLUTION

 

BUSINESS LINE FT | SENIOR SPECIALIST | CALIFORNIA

Job Summary

DESIGNATION: SENIOR SPECIALIST

QUALIFICATION:

Developing processes, tools, automation for Software Image creation and delivering Software Images.

Required to make the Image creation process efficient and more reliable.

Required to interact across the groups, understand requirements, define standards, processes and deliver tools and automation to successfully meet those requirements.

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

SKILLS: DWP-WPE-IMAGING SOLUTION

EXPERIENCE: 2.5-5 Years

NO. OF POSITIONS: 1

Job Role: SENIOR SPECIALIST

 

Industry Type: It Technology

 

Company Website: www.hcltech.com

 

 Apply Now

 

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