Sunday, 20 December 2020

Senior Customer Service Representative job in Texas

 

Senior Customer Service Representative

 

Company: HCL Technologies Limited

 

LOCATION: Texas

 

 

EXPERIENCE: 1-3 Years

 

Job Type: Full Time

NO. OF POSITIONS: 1

 

SKILLS: Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service

 

Job Description:

BUSINESS LINE FT | SENIOR CUSTOMER SERVICE REPRESENTATIVE | TEXAS

Job Summary

DESIGNATION: Senior Customer Service Representative

QUALIFICATION:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA Able to work independently and efficiently to meet SLA Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs

Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

SKILLS: Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service

EXPERIENCE: 1-3 Years

NO. OF POSITIONS: 1

Job Role: Senior Customer Service Representative

 

Industry Type: It Technology

 

Company Website: https://www.hcltech.com/

 

 Apply Now

 

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