Senior
Customer Service Representative
Company: HCL Technologies Limited
LOCATION:
Texas
EXPERIENCE:
1-3 Years
Job
Type: Full Time
Number
of posts: 01
SKILLS: Support Competencies (C3i
DPO)-Support (C3i DPO)-Customer Service
BUSINESS
LINE HOURLY | SENIOR CUSTOMER SERVICE REPRESENTATIVE | TEXAS
Job
Summary
DESIGNATION:
Senior Customer Service Representative
QUALIFICATION:
To
provide information to their customer regarding their queires and resolve the
end customer issues as per defined SLA | Able to work independently and
efficiently to meet SLA | Able to comprehend the request of the customer and
meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA
targets as per defined by the process (2.) Improving skill level throughSelf
development / nominating training programs
Skill
reverification Tests (3.) Meet the defined Quality Scores. Innovation &
Process Improvement (4.) The individual should be able to work effectively in a
team whilst enthusing others to do the same for achievement of common goals of
the team (5.) To consistently meet or exceed CSAT parameters as defined for the
process.
SKILLS: Support
Competencies (C3i DPO)-Support (C3i DPO)-Customer Service
EXPERIENCE:
1-3 Years
NO. OF
POSITIONS: 1
Job
Role: Senior Customer Service Representative
Industry
Type: It Technology
Company
Website: www.hcltech.com
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