Monday, 14 September 2020

Senior Customer Service Representative job in texas

 

Senior Customer Service Representative

Company: HCL Technologies Limited

LOCATION: Texas

EXPERIENCE: 1-3 Years

Job Description:

BUSINESS LINE FT | SENIOR CUSTOMER SERVICE REPRESENTATIVE | TEXAS

Job Summary

DESIGNATION: Senior Customer Service Representative

QUALIFICATION:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs

Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

SKILLS:

Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service

EXPERIENCE: 1-3 Years

NO. OF POSITIONS: 1

More Information: https://www.hcltech.com/jobs/business-line-ft-senior-customer-service-representative-texas-29

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