Wednesday, 16 September 2020

Lead Specialist-Commercial HC Job in Texas

 

Lead Specialist-Commercial HC

Company: HCL Technologies Limited

LOCATION: Texas

EXPERIENCE: 0-2.5 Years

Job Description:

BUSINESS LINE HOURLY | LEAD SPECIALIST-COMMERCIAL HC | TEXAS

Job Summary

DESIGNATION: Lead Specialist-Commercial HC

QUALIFICATION:

To be responsible for providing customer service, resolving all customer queries, processing orders, explaining client products & handling complains. (1.) To develop strong working relationship with client assuring client satisfaction and work within agreed service level agreement. (2.) To document customer interactions & transactions recording the details of inquiries, complaints & comments. (3.) To follow all documented procedure to handle open cases/escalations. (4.) To resolve customer's issues/queries effectively & efficiently assuring clear communication & customer understanding through multiple channels (like phone, email, live chat, social media etc. ) or escalate to appropriate contact.

SKILLS:

Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service

EXPERIENCE: 0-2.5 Years

NO. OF POSITIONS: 1

More Information: https://www.hcltech.com/jobs/business-line-hourly-lead-specialist-commercial-hc-texas-3

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