Friday, 25 September 2020

ASSISTANT MANAGER job in Pennsylvania

September 25, 2020

 

ASSISTANT MANAGER

Company: HCL Technologies Limited

LOCATION: Pennsylvania

EXPERIENCE: 2.5-5 Years

 

Job Description:

BUSINESS LINE FT | ASSISTANT MANAGER | PENNSYLVANIA

Job Summary

DESIGNATION: ASSISTANT MANAGER

QUALIFICATION:

Responsibilities:

• Mandatory H&F Skills

• Accountable for 24*7 support for overall Infra/ Datacenter (Servers, Storage, Racks, etc) Operations.

• 100% hands-on data center management (servers, racks, fiber/copper cablings, etc.),

• Well versed working (Racking / Stacking / Cabling / Decommissioning / Break-fix) on DC Hardware e.g. Servers, Storage, Backup, Router, Switches firewall, etc.

• 3-7 years of experience in managing datacenters operations of a large and complex customer.

• Experience in Capacity planning for Rack space, power, cooling, DC modular containment, necessary monitoring tools, and services.

• Handling Incidents / Service Request and adhering to contractual SLAs

• Coordinating with Various DC Vendors for new projects and Break fixes

• Supporting Project teams for new installations and decommissioning.

• Routing DC Monitoring and Maintenance activities

 

Qualifications:

• BA/BS in Computer Science, Engineering, or an equivalent combination of education or experience

• Certification in system or data management

• Experience managing Windows servers, Backup and storage subsystems

• Advanced knowledge of standard system administration Tools and practices

• Advanced knowledge of the industry and government security standards and practices

• Strong communication skills (written and oral).

• Requires basic knowledge around SAN storage infrastructure and network troubleshooting. Including the ability to troubleshoot server network and blade chassis switch issues.

• Requires knowledge of inventory and data center space management.

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

SKILLS:

BPS-Onsite Support Services-Touch Services

EXPERIENCE: 2.5-5 Years

NO. OF POSITIONS: 1

Company: HCL Technologies Limited

Company Website: https://www.hcltech.com/

0 Comments:

Post a comment