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    Account Delivery Head – Full Stack


    Account Delivery Head – Full Stack

    Company: WIPRO Infotech
    Location: Bengaluru, Karnataka, India

    Experience: 10 Years

    Job description

    Industrial & Engineering Services.
    either technology-heavy background with exposure to agile sprint experience.
    should have been in client-facing delivery role in India
    10 years Program Management experience (atleast 5 years as SI in matrix environment)
    Excellent written & oral communication
    Stakeholder management
    Experience with new generation technology skills and capabilities.
    KRA measured on:
    Financial parameters (Revenue, Margins, CSAT)
    Delivery: on time, within budget
    Customer experience: CSAT score
    Employee retention / attrition
    Project closure as per timelines
    Collections
    360-degree view of the account (all services provided by Wipro will be owned by this person)
    Customer stakeholder management (CEO, COO, Business & IT Heads)
    Employee engagement, ESAT, grooming, hiring, competency building
    Team management
    Governance (WSR, Steerco on time every time)
    Consensus building: Ability to pull together vendors, bank stakeholders and Wipro stakeholders
    Process-driven (ensure change management, release management, incident SOP, etc are defined and followed, put in controls to avoid human errors in production). The SOPs will need to be shared with the client as well.
    Escalate (ask for help) at the appropriate time
    Invoicing and collections (while there are separate teams doing this, ADH will have to remain involved so that the same can be done).
    "Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”

    Company About us: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 175,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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